Contact Centre Software Market Size, Industry Share and Growth Rate 2019-2026
The global Contact Centre Software market
is likely to gain momentum from a rise in the omnichannel communication. Recently,
Fortune Business Insights has
published a report, titled “Contact
Centre Software Market: Global Market Analysis, Insights and Forecast,
2019-2026”. As per the report, in 2018, the global contact centre software
market was valued at US$ 16,750.7 Mn.
The market is expected to progress at an astounding CAGR of 14.62% and reach US$ 48,010.0 Mn by the end of 2026. The
report also states that demand for contact centres is increasing day by day.
This is anticipated to be one of the major drivers for the growth of the global
contact centre software market.
Browse
Complete Report at https://www.fortunebusinessinsights.com/industry-reports/contact-center-software-market-100840
Redefined
Content Value Likely to Boost the Growth of the Global Market
Contact centres are used to manage
customer service, telemarketing, accounting, debt collection, and other
associated operations. They are often operated by external businesses.
Recently, numerous efficient channels of communications are available for
usage. This has resulted in the evolution of customer preferences and redefined
content value.
Constant
Research and Development on Applications of Contact Centre Software to Lead
North America
The global contact centre software is
geographically divided into Latin America, Europe, the Middle East and Africa,
North America, and Asia Pacific. Amongst these, North America is projected to
dominate the global contact centre software market during the forecast period.
This will occur because there are several renowned and strong market players that
exist in the U.S. These companies are constantly working on the application of
contact centre software systems in the private and public organizations.
Top Players
·
Genesys
·
Alcatel-Lucent Enterprise
·
Huawei Technologies Co. Ltd
·
Avaya Inc.
·
Mitel Corporation
·
Enghouse Interactive Inc.
·
Nice Systems Ltd
·
Cisco Systems
·
SAP SE
·
Microsoft Corporation
·
NEC Corporation
·
Five9 Inc.
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